O2C Export Customer Service Specialist (Finance)

TL;DR

O2C Export Customer Service Specialist (Finance): Managing the end-to-end Order-to-Cash process for global customers with an accent on order processing, billing, and collections. Focus on resolving payment disputes, optimizing sales interface issues (IDOCs), and ensuring KPI-driven customer service.

Location: Warsaw, Poland

Company

hirify.global is a global leader in animal health dedicated to innovation in preventing and treating diseases in farm animals and pets.

What you will do

• Process manual orders via phone and email, ensuring accurate and compliant handling within agreed KPIs.
• Manage the billing process, analyze outstanding aging, and drive collections follow-up.
• Resolve customer complaints and disputes related to billing, credits, and payments.
• Monitor and resolve sales orders and sales interface issues, including IDOCs.
• Support local O2C projects and contribute to continuous process improvements.
• Provide team cover, train new members, and act as a subject matter expert for O2C customer service.

Requirements

• University degree or equivalent professional work experience.
• 2-3 years of experience in O2C or Finance with exposure to customer service and process change.
• Hands-on experience with the SAP O2C Module.
• Proficiency in MS Excel, Word, Outlook, and PowerPoint.
• Proficient English language skills.

Nice to have

• Experience working within a global team environment with internal and external partners.
• Specific expertise in supporting billing, collections, or customer dispute resolution.
• Experience contributing to operational compliance within an O2C environment.

Culture & Benefits

• Diverse and inclusive work environment that champions new ways of thinking.
• Opportunity to work with dynamic individuals in a global leadership company.
• Focus on professional growth and acquisition of new skills to propel your career.
• Commitment to EEO and Affirmative Action principles.