Senior Client Lead (Retail)

TL;DR

Senior Client Lead (Customer Data Science): Managing client relationships and partnering with data scientists to deliver customer-centric business value for major retailers with an accent on insight storytelling and stakeholder management. Focus on translating complex data analysis into actionable strategic recommendations and leading high-priority insight projects.

Location: London

Company

hirify.global is a global leader in Customer Data Science, partnering with ambitious retailers and brands to put the customer at the heart of every decision.

What you will do

• Manage a portfolio of client relationships, ensuring the delivery of high-priority insight projects and business value.
• Translate data science outputs into actionable insights and strategic recommendations for clients.
• Identify and pursue opportunities to grow engagement and influence client decision-making.
• Lead client consultations on leveraging customer insight tools and services.
• Contribute to pitches for new projects and shape how retailers utilize customer data for strategic changes.
• Partner with internal teams to align on commercial priorities and joint outcomes.

Requirements

• Experience building strong client relationships and establishing trust with stakeholders.
• Proven ability to analyze data and translate complex findings into clear, compelling messages.
• Strong problem-solving skills and a proactive approach to pursuing business opportunities.
• Excellent communication skills for effective interaction with both clients and internal colleagues.
• Strong organizational skills to manage multiple concurrent projects on schedule.

Culture & Benefits

• Comprehensive rewards package typical of a leading technology company.
• Flexible working hours and a dedicated day off for your birthday.
• Investment in cutting-edge technology combined with a nimble, small-business feel.
• Inclusive culture with active diversity networks (Gender Equality, Proud, Family, etc.).
• Commitment to work-life balance and open discussion regarding agile working opportunities.