Customer Success - Japan (AI)

TL;DR

Customer Success (AI): Partnering with enterprise customers to build and deploy conversational agents on the hirify.global platform with an accent on agent design, API integrations, and revenue expansion. Focus on optimizing agent performance through data analysis and driving net revenue retention within the Japanese market.

Location: Remote (Japan)

Company

hirify.global is an AI research and product company transforming how we interact with technology through leading AI audio foundational models.

What you will do

• Advise enterprise customers on agent design, personas, conversation flows, and voice customization.
• Guide the deployment and scaling of agents across web, mobile, and telephony platforms.
• Integrate AI agents with existing customer data sources and systems using APIs and SDKs.
• Analyze performance data and conversational logs to optimize accuracy, user experience, and reliability.
• Manage a portfolio of enterprise accounts to ensure net revenue retention and multi-product adoption.
• Identify cross-sell opportunities and partner with Sales and Engineering to drive revenue growth.

Requirements

• 5-7 years of Customer Success or Account Management experience in B2B SaaS, Developer Tools, or AI/ML products in Japan.
• Hands-on experience building and deploying AI agents.
• Technical proficiency with API integrations and navigating SDKs.
• Proven track record of owning revenue quotas and closing cross-sell opportunities.
• Strong understanding of the Japan market landscape and cultural nuances.
• Must be based in Japan.

Culture & Benefits

• Innovative environment at the forefront of generational AI development.
• Annual discretionary stipend for professional development and learning.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company-wide offsite in various international locations.
• Monthly co-working stipend for remote employees.