Senior Site Reliability Engineer (Observability)

TL;DR

Senior Site Reliability Engineer (Observability): Own and evolve hirify.global's observability stack, including OpenTelemetry and Datadog, to provide reliable, actionable metrics, traces, and logs across services with an accent on AI-powered agents and automation. Focus on driving adoption of SLOs, distributed tracing, structured logging, and improving incident response processes.

Location: Remote-first (United States; BC & ON, Canada; Argentina)

Company

Building the world’s leading AI-native Digital Experience Platform as a remote-first company.

What you will do

• Join the Observability team to ensure engineers have tools, data, and practices for application and hosting health.
• Dive into the main hirify.global application in TypeScript, Node, or Go to debug and fix production issues.
• Build and maintain AI-powered agents to surface insights, reduce alert fatigue, and accelerate incident resolution.
• Guide teams on instrumentation, SLOs, tracing, and logging for confident production deployments.
• Participate in on-call, incident response, and automate workflows to reduce toil.
• Partner with engineering teams to define and improve observability practices.

Requirements

• Business-level fluency to read, write and speak in English
• BS/BA or relevant experience
• 5+ years building, maintaining, and debugging distributed systems in customer-facing environments
• Hands-on with observability tools like Datadog, Grafana, Prometheus, Elasticsearch
• Experience with OpenTelemetry or similar for metrics, traces, profiles, logs
• SLOs/SLIs at scale, AWS/GCP, container architectures (Docker, Kubernetes), IaC (Terraform, Pulumi)
• Full-stack contributions with React, Node.js, MongoDB/PostgreSQL

Nice to have

• AI agents for observability data (root cause analysis, alerting, querying)
• OpenTelemetry, Kubernetes, Pulumi specifically
• Improving on-call and incident response

Culture & Benefits

• Equity (RSUs) for permanent employees
• Comprehensive health, dental, vision coverage
• Paid parental leave (12 weeks), family planning support
• Flexible vacation, holidays, sabbatical
• Mental health resources, wellness stipends
• 401(k) match (US), retirement support globally, annual bonus