Regional Product Support (Mechatronic)

TL;DR

Regional Product Support (Mechatronic) (Labelling Equipment): Secure operational follow-up and technical support for labelling machines (SSC and stand-alone) and associated trade equipment with an accent on mechanical troubleshooting, automation issues, and lifecycle support. Focus on providing email/telephone/onsite assistance, root cause analysis, corrective actions, and reporting to product groups.

Location: Mantova, Italy. Availability to travel up to 40% in Africa and AMEA region is mandatory.

Company

Global provider of packaging solutions with a focus on labelling equipment.

What you will do

• Secure troubleshooting on labelling and associated trade equipment.
• Provide telephone and email support for mechanical/automation issues to internal teams (FSE, PM, CCM, ASM) and external customers.
• Participate in Contact Center ticketing system, manage non-conformity and warranty costs.
• Apply root cause analysis (RCA), drive data collection, preventive/corrective actions, and report issues to product groups.
• Support field service engineers during installations and onsite executions.
• Secure retrofit applications, spare parts, training, maintenance, and line improvements; travel onsite for complex issues.

Requirements

• Degree in Electronic/Mechatronic Engineering or technical qualification.
• Fluency in English (must-have); good Italian for local integration, French/Arabic a plus.
• At least 5 years technical assistance/field experience or engineering on labelling products.
• PLC/Motion/Hardware/Network/Mechatronic/Safety skills; B&R mandatory (Schneider/Siemens plus).
• Rigorous, proactive, autonomous; strong problem-solving, communication, and reporting skills.
• SAP knowledge plus; knowledge of hirify.global labelling products/processes plus.

Culture & Benefits

• Part of RPS AMEA Team reporting to MEA Customer Care & Product Support Manager.
• Customer-oriented environment with focus on field support and collaboration across departments.
• Opportunities for onsite interventions, training, and service activities.