Regional Product Support (Labelling Mechatronics)

Location: Mantova, Italy; onsite travel across Africa and the AMEA region of up to 40% is mandatory

Company

Global manufacturer of packaging equipment providing labelling machines, production lines, and related technical services.

What you will do

• Provide technical troubleshooting and lifecycle support for labelling machines and associated trade equipment.
• Support internal field service, project, customer care, and account teams through ticketing, telephone, email, and onsite assistance.
• Resolve automation, mechanical, PLC, motion, hardware, network, mechatronic, and safety issues for internal and external customers.
• Apply root cause analysis, coordinate data collection, and drive preventive and corrective actions after field incidents.
• Support new installations, service-site execution, retrofit applications, spare parts, training, maintenance, and line-improvement activities.
• Report field issues and engineering modification requests while securing equipment and line performance.

Requirements

• Degree in Electronic or Mechatronic Engineering, or a relevant technical professional qualification.
• At least 5 years of technical assistance, field experience, or engineering experience with labelling products.
• Fluent English is required.
• Strong skills in PLC, motion, hardware, networks, mechatronics, and safety systems.
• B&R experience is required; Schneider and Siemens experience is advantageous.
• Strong reporting, communication, problem-solving, customer-orientation, organizational, and autonomous-working skills.

Nice to have

• French or Arabic language skills.
• Good Italian for local integration.
• SAP knowledge.
• Knowledge of labelling products and processes, including SSC and standalone configurations.

Culture & Benefits

• Permanent employment contract.
• Daily collaboration with technicians, customers, field service engineers, project managers, customer care teams, account managers, and engineering departments.
• Regional technical scope covering Africa and the wider AMEA region.
• Regular customer and equipment support throughout the machine lifecycle.