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1 месяц назад

IT Business Analyst (Customer Relationship Center)

Тип работы
fulltime
Грейд
senior
Английский
c1
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

IT Business Analyst (CRC): Delivering requirements documentation and user stories for Customer Relationship Center digitalization projects with an accent on business transformation and system configuration. Focus on translating complex business needs into technical specifications and ensuring alignment between stakeholders and development teams.

Company

hirify.global is an independent technology consulting firm providing guidance and solutions to businesses globally across Information Systems, Telecom, Life Sciences, and Engineering.

What you will do

  • Deliver detailed requirements documentation for CRC-related projects.
  • Write and refine user stories and epics for development teams.
  • Prepare configuration guidelines for system implementation.
  • Support development and testing phases to ensure requirements are met.
  • Collaborate with business partners and IT teams to translate business needs into application requirements.
  • Identify functional gaps in existing systems and propose improvements.

Requirements

  • 5-7 years of experience as a Business Analyst, preferably in international projects.
  • Proven experience in Customer Relationship Center (CRC) domains.
  • Expertise in requirements gathering, documentation, and process improvement.
  • Fluent English and Italian.
  • Bachelor’s degree in Business, Information Systems, or equivalent.

Nice to have

  • Experience with generative AI tools.

Culture & Benefits

  • International community with over 110 different nationalities.
  • Robust internal Academy with 250+ training modules for professional growth.
  • Strong internal promotion culture and career development opportunities.
  • Vibrant workplace with regular team-building events and afterworks.
  • Opportunity to lead social or environmental projects through the WeCare Together program.

Hiring process

  • Brief virtual/phone screening call to discuss motivations.
  • Average of 3 interviews with line managers and potential teammates.
  • Case study or technical assessment (e.g., role play or problem-solving scenario).

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