Onboarding Manager (iGaming)

TL;DR

Onboarding Manager (iGaming): Designing and optimizing compliant customer onboarding flows across regulated markets with an accent on KYC, verification, and regulatory alignment. Focus on balancing risk control with customer experience and managing third-party verification providers.

Location: Sofia, Bulgaria (Onsite)

Company

A leading technology company in the gaming industry delivering business intelligence-driven gaming software, services, and platform technology worldwide.

What you will do

• Own and optimize the end-to-end customer onboarding journey from registration through verification and activation.
• Configure onboarding logic and flows within internal and external platforms to ensure regulatory alignment.
• Manage and optimize the functional use of third-party onboarding and verification providers.
• Translate regulatory and compliance requirements into practical, efficient onboarding solutions.
• Drive onboarding changes based on regulatory updates, risk insights, and market expansion needs.
• Collaborate cross-functionally with Risk, Compliance, Product, R&D, and Operations teams.

Requirements

• Proven experience in customer onboarding, KYC, or registration flows within regulated, multi-market environments.
• Hands-on experience with configurable back-office platforms and third-party verification providers.
• Strong understanding of risk-based onboarding principles and regulatory application.
• Solid analytical thinking to assess system logic, data flows, and the impact of changes.
• Ability to operate confidently within complex rule-based systems and configurable tools.
• High level of ownership and attention to detail in high-responsibility, regulated settings.

Culture & Benefits

• Performance bonuses and ample opportunities for internal professional growth.
• Comprehensive health and dental insurance, life insurance, and MultiSport card.
• Employee assistance program and allowances for food, travel, and wellness.
• 25 days of paid annual leave to ensure work-life balance.
• Company-sponsored seminars, training programs, and various social activities.
• Special bonuses for life events, including newlywed and baby bonuses.