Senior Backend Developer (Contact Center)

TL;DR

Senior Backend Developer (Contact Center): Building backend services and platform capabilities for Interaction Orchestration, Agent, and Supervisor experiences with an accent on scalability and reliability. Focus on designing high-load distributed systems, optimizing real-time data flows, and implementing complex workflow orchestration.

Location: Must be located in Portugal. Hybrid working style with an office in Coimbra and plans for offices in Aveiro and Porto.

Company

hirify.global is a provider of intelligent communication solutions focusing on scalable and reliable platform capabilities.

What you will do

• Design and develop scalable backend solutions for Contact Center Orchestration & Routing.
• Build and evolve APIs for Agent and Supervisor products.
• Implement capabilities for real-time operational use cases and workflow orchestration.
• Drive backend architecture and engineering best practices across the team.
• Collaborate with Product, frontend, and platform teams to define and deliver robust capabilities.
• Mentor other engineers and conduct code reviews to raise overall engineering quality.

Requirements

• 5+ years of experience in backend software development.
• Strong proficiency in Kotlin, Java, or .NET for designing and building APIs.
• Deep understanding of distributed services, integration patterns, and data modeling.
• Experience building complex product capabilities beyond simple CRUD services.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
• Must be based in Portugal.

Nice to have

• Experience in Contact Center, customer support, or real-time operations domains.
• Familiarity with PostgreSQL, NoSQL, and distributed data systems.
• Experience with Azure or AWS in globally distributed products.
• Knowledge of DevOps, CI/CD, and observability practices.
• Experience leading backend initiatives from concept to delivery.

Culture & Benefits

• Hybrid work model providing flexibility to work remotely and collaborate in person.
• Product-minded environment focused on high reliability and scalability.
• Strong commitment to diversity, inclusion, and equal opportunity.

Hiring process

• Application review stage.
• Interview and evaluation process.
• Final hiring decision.