Order Provisioning Specialist

TL;DR

Order Provisioning Specialist (Telecom): Manage high-volume complex orders for number porting, service provisioning, billing, and 911 information with an accent on accuracy, quality assurance, and project management. Focus on troubleshooting issues with carriers, coordinating changes with internal and external stakeholders, and ensuring SLA compliance under tight deadlines.

Location: Primarily remote with occasional visits to Bristol or London offices (UK).

Company

Leading provider of cloud communications and collaboration tech with a focus on growth, profitability, and internal promotions.

What you will do

• Process and manage high-volume orders for number porting, service provisioning, billing setup, and inventory using case management systems.
• Perform quality assurance checks, submit orders, and coordinate with carriers, partners, customers, sales, and support teams.
• Troubleshoot routine to moderate issues like activation failures, unclear requests, or conflicting information, escalating non-routine problems.
• Respond to internal stakeholder requests, clarify supported services, and provide clear handoffs via email, templates, and phone.
• Manage own workload to meet SLAs, prioritizing based on product line, function, and coverage requirements.

Requirements

• Minimum 3-5 years in order management, telecom customer service, and porting with focus on fixed-line (EMEA experience essential)
• Bachelor/Associate degree or equivalent experience preferred
• Proficient in written and spoken English
• Accuracy, efficiency, organization, and ability to prioritize workload
• Strong analytical skills for verifying data, checking compliance, and basic problem-solving
• Working knowledge of inventory, porting, provisioning tools, and Microsoft systems
• Professional attitude, reliable self-starter with strong work ethic and communication skills

Culture & Benefits

• Fast-paced environment built on teamwork, transparency, accountability, and mutual support
• Emphasis on employee voice, making a difference, and long-term career growth with internal promotions
• Primarily remote work with flexible coverage hours that may shift

Hiring process

• Application review followed by interview stages
• Standard process leading to hire or rejection