Junior Operations Support Specialist

TL;DR

Junior Operations Support Specialist: Supporting the Operations Manager in aligning business strategy with internal teams, acting as a key link between technical teams, business areas, and stakeholders. Focus on promoting effective communication and ensuring the successful delivery of high-value technology solutions.

Location: Híbrido (4405-542, Vila Nova de Gaia, Porto, Portugal)

Company

hirify.global is an innovative platform connecting travellers with independent and highly qualified travel consultants.

What you will do

• Assist in the creation, documentation, and continuous improvement of processes and SOPs.
• Support the tracking and reporting of operational KPIs and SLAs.
• Ensure teams are aligned with defined processes, SLAs, and internal policies.
• Work with different departments to clarify processes and resolve operational blockers.

Requirements

• Degree in Management, Industrial Engineering, Operations, Business, or similar.
• 0–2 years of experience in operations, consulting, project management, or analytics.
• Strong analytical and problem-solving skills.
• High attention to detail and structured thinking.
• Comfortable working with data (Excel / Google Sheets required).
• Good communication skills and ability to work cross-functionally.

Culture & Benefits

• Competitive salary based on experience and expertise.
• Annual performance-based bonus.
• AdvanceCare health insurance.
• 24 days of annual leave (including your birthday off).
• Hybrid working model.
• Travel perks at net rates.