Templates Specialist

TL;DR

Templates Specialist (DataTrak): Maintenance, mapping, and upload of electronic and paper documents for fitness software clients with an accent on troubleshooting issues, client training, and template revisions. Focus on resolving template-related problems, updating configurations, ensuring compliance, and providing demos and reports.

Location: Remote (U.S. based candidates)

Salary: $18.50 USD hourly (U.S. based)

Company

#1 software provider for fitness businesses worldwide, supporting 30K clubs, 650K coaches, 40M members, and processing $12B in payments annually.

What you will do

• Field calls and assist with template discussions, escalations, and best practices.
• Map, upload, and update electronic documents in DataTrak, including inspections for ABC requirements.
• Present DataTrak demos, provide training on template changes, and collect feedback for revisions.
• Update templates in iPad systems, assist with cleanup, and cross-train implementation teams.
• Generate daily/monthly reports, provide on-site support as needed, and collaborate with teams and vendors.
• Stay current on products, attend trainings, participate in meetings, and contribute to product discussions.

Requirements

• Must type 40 WPM and be available on call 24/7
• 1 year experience with DataTrak or equivalent
• Knowledge of iSeries 870, CRM, ServiceNow, Microsoft Office Suite, Outlook, Adobe Creative Suite
• Excellent organization, communication, phone, writing skills, attention to detail
• Analytical and troubleshooting skills, ability to learn complex systems quickly
• Bachelor’s Degree or equivalent (2 years work experience), Windows computer skills
• Ability to multitask, prioritize under interruptions and changing requirements

Nice to have

• Previous Adobe InDesign, Adobe PageMaker, Adobe Acrobat experience

Culture & Benefits

• Values-focused culture: Best Life, Growth Mindset, One Team
• Open PTO policy, Days of Disconnect quarterly, Parental & Pawternity Leave
• Medical/Dental/Vision coverage, EAP, Premium Calm App subscription
• Best Life Perk: quarterly fitness reimbursement
• Continuous learning, mentorship, professional development