Technical Support & Implementation Specialist (Life Safety Equipment)

TL;DR

Technical Support & Implementation Specialist (Life Safety Equipment): Delivering technical support for life safety equipment product lines, resolving issues across hardware and software with an accent on customer service and troubleshooting. Focus on diagnosing complex technical problems case-by-case, guiding clients through solutions, and maintaining documentation.

Location: Remote (permanent work from home), 40 hours/week, Mon-Fri 9AM-6PM EST (Eastern Time, Florida, USA) – must align with client timezone; weekend shifts possible.

Company

hirify.global is a BPO provider offering customer support services for life safety equipment.

What you will do

• Diagnose and troubleshoot technical issues across all life safety equipment product lines
• Deliver exceptional customer service to community partners and clients
• Guide clients through structured troubleshooting steps and provide setup instructions
• Install, configure, and support hardware and software systems
• Maintain accurate documentation of all activities
• Adapt to tools like Microsoft Office Suite and Microsoft Teams

Requirements

• At least 2–3 years experience in customer service/technical support in voice-based BPO
• Strong verbal English communication skills
• Foundational JavaScript or basic scripting knowledge (read, interpret, minor modifications)
• High school diploma or equivalent (associate degree preferred)
• Successful completion of on-the-job training

Culture & Benefits

• Permanent work from home as independent contractor
• Immediate hiring upon successful application
• Health insurance coverage for eligible locations
• 40 hours/week with 1-hour unpaid break daily

Hiring process

• Complete application with assessment questions, technical check, and voice recording
• Hourly pay rate based on application performance
• Priority review for fully completed submissions