Customer Success Manager (Fitness Software)

TL;DR

Customer Success Manager (Fitness Software): Managing relationships with high-growth customers to drive adoption, renewals, and expansion within the fitness software domain with an accent on strategic account planning and ROI delivery. Focus on mitigating churn, executing QBRs, and collaborating cross-functionally to maximize customer lifetime value.

Location: On-site in West Palm Beach, Florida

Salary: $69,000 - $79,000 USD annually

Company

hirify.global is the leading software provider for fitness businesses worldwide, supporting over 30K clubs and 40M members.

What you will do

• Manage customer relationships to ensure solutions are embedded in daily workflows and generate positive ROI.
• Develop and execute strategic account plans and Quarterly Business Reviews (QBRs).
• Forecast risks and maintain high renewal rates while driving expansion in partnership with Account Executives.
• Create tailored deliverables and presentations for stakeholders ranging from end-users to C-level executives.
• Partner with internal Sales, Product, and Marketing teams to maintain visibility into product performance and customer feedback.
• Build customer advocates to serve as references and share success stories.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Management Consulting.
• Must be based in or able to work on-site in West Palm Beach, Florida.
• Proven ability to engage with C-level executives to drive program strategy and ROI.
• Exceptional communication, organizational, and cross-functional collaboration skills.
• Experience mitigating churn and driving engagement in a fast-paced, changing environment.

Culture & Benefits

• Open PTO policy and quarterly "Days of Disconnect" for collective rest.
• Medical, dental, and vision coverage including EAP support.
• Parental and "Pawternity" leave for growing families.
• Quarterly fitness reimbursement through the Best Life Perk.
• Premium Calm App subscription for employees and dependents.