Bilingual Customer Support Representative (Fitness Software)

TL;DR

Bilingual Customer Support Representative (Fitness Software): Providing high-quality omnichannel support for fitness business clients across Canada with an accent on French-speaking customers in Quebec. Focus on resolving complex member inquiries, maintaining account accuracy, and ensuring seamless customer experiences.

Location: Remote (Must be able to support customers across Canada, specifically in Quebec)

Company

hirify.global is the leading global software provider for fitness businesses, supporting 30K clubs and 40M members worldwide.

What you will do

• Manage high-volume inbound interactions via phone, email, and live chat.
• Provide bilingual support in French and English for Canadian clients and members.
• Research member accounts to ensure compliance with company and client policies.
• Document all customer interactions accurately within internal systems.
• Meet and exceed KPIs related to handle time, quality, and adherence.
• Collaborate with internal teams to resolve escalated or complex issues.

Requirements

• Bilingual fluency in French (Quebecois) and English (written and verbal).
• Ability to support customers specifically in Quebec and other French-speaking regions of Canada.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work scheduled shifts, including evenings, weekends, or holidays.
• Reliable internet connection and a dedicated workspace suitable for remote work.
• Strong problem-solving and de-escalation skills.

Nice to have

• 1–2 years of experience in customer service.

Culture & Benefits

• Open PTO policy for maximum flexibility.
• Quarterly "Days of Disconnect" for collective team wellness.
• Comprehensive Medical, Dental, and Vision coverage.
• Parental and "Pawternity" leave for growing families.
• Quarterly fitness reimbursement (Best Life Perk).
• Premium Calm App subscription for employees and dependents.