Account Manager (Hospitality)

TL;DR

Account Manager (Hospitality SaaS): Manage a high-value portfolio of North American hotel properties, acting as trusted advisor to optimize operations, drive growth, and maximize platform value with an accent on strategic business reviews, upsell opportunities, and churn reduction. Focus on building stakeholder relationships, analyzing usage data for deeper adoption, and collaborating cross-functionally to resolve escalations and shape product improvements.

Location: Remote (North America customer focus; experience in NA hospitality market required)

Company

hirify.global is an all-in-one platform powering hotel operations worldwide, processing billions in bookings with AI-powered solutions for properties across 150+ countries.

What you will do

• Manage high-value North American hotel customer portfolio as primary hirify.global contact
• Build trust-based relationships via regular touchpoints, business reviews, and proactive outreach
• Provide hospitality expertise-driven recommendations to optimize operations and commercial performance
• Identify upsell opportunities and implement churn reduction strategies for net retention
• Handle escalations, collaborate with Support, Sales, and Product teams for resolutions
• Analyze data trends to boost product engagement and adoption
• Capture customer feedback to influence platform development

Requirements

• 3-5 years hospitality experience in roles like Revenue Manager, Front Desk Manager, Operations Manager, or General Manager
• Strong knowledge of hotel operations: revenue management, front desk, reporting, PMS
• Experience in North American hospitality market and regional practices
• Exceptional communication skills with empathy and resilience
• Ability to learn tech platforms quickly and explain technical concepts to hoteliers
• Strong organizational skills to manage multiple accounts and projects remotely
• Self-motivated for results-driven remote environment

Nice to have

• Experience with SaaS or hospitality tech (PMS, RMS, channel managers)
• Familiarity with Salesforce or CRM tools
• Work with hotel groups or multi-property portfolios

Culture & Benefits

• Remote First, Remote Always with global team across 40+ countries
• PTO per local labor requirements
• Monthly Wellness Fridays for extra long weekends
• Full paid parental leave
• Home office stipend based on country of residency
• Professional development via hirify.global University, manager training, upskilling