Support Specialist (Software)

TL;DR

Support Specialist (Software): Providing timely, professional, and customer-focused technical support for map-based software applications with an accent on troubleshooting software issues and documenting resolutions. Focus on resolving software-related questions, managing ticketing systems, and collaborating with internal teams to ensure a positive customer experience.

Location: Remote (Must be based in Canada or the US). Preference for candidates who can work in EST timezone.

Salary: $35,000 - $45,000

Company

hirify.global is a leading provider of mission-critical software to the public sector in North America, specializing in utility, government, and healthcare software verticals.

What you will do

• Respond to customer support requests in a timely and professional manner.
• Troubleshoot software, application, and basic system issues.
• Document customer issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex or high-impact issues to senior team members or internal teams.
• Maintain and update support documentation and knowledge base content.
• Identify recurring issues and share feedback to support continuous improvement.

Requirements

• Associate’s degree, technical certification, or equivalent professional experience.
• 1+ years of experience in customer service, help desk, or technical support preferred.
• Must hold a current, valid passport.
• Must be legally eligible to travel internationally (Canada, United States, and the Caribbean).
• Strong communication and interpersonal skills with a customer-focused approach.
• Basic computer proficiency and comfort learning new software tools.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance paid 100% by the company from day one.
• 3 weeks’ vacation and 5 personal days.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards and fully remote work arrangement.