Partner Success Specialist (Spanish Speaking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Partner Success Specialist (Spanish Speaking): Managing high-priority, complex support cases for Go partners with an accent on process improvements, escalations, and stakeholder coordination. Focus on analyzing contact trends, developing knowledge base, and driving efficiency through automation and cross-functional collaboration.
Location: Hybrid (2 days per week in Vilnius or Kaunas office, Lithuania recommended)
Salary: €1917–€2817 gross per month
Company
Europe’s leading platform for second-hand fashion, with Go for shipping partnerships and Pay for secure payments, headquartered in Vilnius, Lithuania.
What you will do
- Handle main contact for complex, high-priority partner support cases, incidents, and alerts.
- Coordinate between partners and internal teams like Operations, Legal, Finance, and Sales.
- Improve operational processes balancing compliance, regulations, and partner satisfaction.
- Maintain and update support knowledge base for agents.
- Collaborate with cross-functional teams to enhance efficiency, compliance, and service quality.
- Analyze partner trends to reduce friction and increase efficiency, including automation.
Requirements
- Fluent in English and Spanish (written and spoken)
- Experience in customer support or complaint handling
- Ability to assess complex issues, identify root causes, and implement solutions
- Excellent written and verbal communication skills for challenging situations
- Strong stakeholder-management and collaboration skills
- Strong problem-solving and attention to detail
- Comfortable in fast-paced, evolving environment
Culture & Benefits
- Share options programme
- 25 working days holiday
- Private health insurance and digital mental health support (EAP)
- Home office support: IT equipment and €540 budget for furniture
- Workation: up to 90 days/year (21 outside EU)
- Learning budget for courses and certifications
- Team-building events, shopping budget, dog-friendly office
- Vilnius/Kaunas offices: gym/meals or lunch allowance
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