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2 дня назад

Technical Support Specialist (Web Hosting)

1 520€
Формат работы
remote (только Europe)/hybrid
Тип работы
fulltime
Английский
c1
Страна
Lithuania
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Technical Support Specialist (Web Hosting): Providing expert technical support for hirify.global products via live chat and tickets with an accent on troubleshooting web hosting challenges and enhancing AI-powered support tools. Focus on simplifying complex technical issues for users and proactively implementing service improvements.

Location: Must be based in Lithuania

Salary: Starting from 9.50 EUR gross per hour

Company

Global provider of web hosting tools helping individuals and small businesses succeed online faster and easier.

What you will do

  • Provide expert technical support and troubleshoot complex challenges via live chat and tickets.
  • Simplify technical issues into actionable steps for customers of all expertise levels.
  • Enhance the Kodee AI Assistant to deliver smarter and more intuitive support.
  • Collaborate on projects to improve the overall customer experience.
  • Stay current with web hosting technologies, product updates, and new features.
  • Proactively identify and implement improvements for the team and department.

Requirements

  • Fluent in Lithuanian and English (C1 or native), written and spoken.
  • Experience in customer support within tech or SaaS environments, ideally via live chat.
  • Solid understanding of web hosting fundamentals (DNS, domains, emails, control panels).
  • Must be based in Lithuania.
  • Ability to work in rotation-based shifts (morning, day, night), including weekends.

Nice to have

  • Advanced knowledge of server management and performance optimization.
  • Proficiency with WordPress, hosting control panels (hPanel, cPanel), and domain management systems.
  • Experience contributing to or improving AI-powered systems.

Culture & Benefits

  • Limitless learning opportunities including 3-week onboarding, Reforge, and Scribd access.
  • Flexible work options from modern offices in Kaunas and Vilnius or from home.
  • Comprehensive wellness package: health insurance from Day 1, gym memberships, and recharge leave.
  • Vibrant social culture with Summerfest, Winterfest, team-buildings, and workations.
  • Internal mobility opportunities and a strong feedback-driven culture.

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