Café & Breakfast Manager (Hospitality)

TL;DR

Café & Breakfast Manager (Hospitality): Orchestrating guest experiences and managing teams across two distinct hospitality spaces in Amsterdam with an accent on authentic human connection and community building. Focus on coaching a diverse team, balancing operational efficiency with a warm atmosphere, and ensuring high quality service standards.

Location: Onsite in Amsterdam, Netherlands

Company

A creative, soulful hospitality company that operates as a neighborhood in a single building, combining hotels, social spaces, and co-working.

What you will do

• Lead operations on the floor for Grandmother Café and Breakfast/M&E spaces.
• Recruit and "cast" team members based on personality and authenticity.
• Coach staff to provide genuine, non-scripted hospitality.
• Manage the atmosphere, including lighting, music, and flow, based on real-time needs.
• Maintain operational foundations, compliance, safety, and quality standards.
• Utilize data and insights to optimize service and workflow.

Requirements

• Significant experience leading teams in hospitality or community-focused environments.
• Fluency in both English and Dutch.
• Ability to read people and energy with empathy and clarity.
• Coaching mindset and experience in talent development.
• Strong understanding of the business side of hospitality operations.
• Ability to remain calm and confident in high-pressure environments.

Culture & Benefits

• Opportunity to work for a multi-national, innovative hospitality brand.
• Employment at a Certified B Corp focused on positive social impact.
• Professional growth and learning opportunities.
• Discounts across all European properties for employees, friends, and family.
• Vibrant, diverse workplace with a strong community culture.