Customer Success Executive, Forward Deployed (AI)

TL;DR

Customer Success Executive, Forward Deployed (AI): Implementing and operationalizing generative AI solutions within healthcare systems with an accent on post-sale execution and clinical adoption. Focus on aligning AI tools with nursing workflows and driving measurable patient care outcomes.

Location: Must be based in the United States. Role requires minimum 80% travel and weekly onsite presence at client locations.

Compensation: $125,000 – $180,000 (Total)

Company

hirify.global is a leading generative AI company in healthcare, building a safety-focused LLM platform designed to transform patient outcomes globally.

What you will do

• Serve as a forward-deployed implementation lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery, including workflow discovery, solution configuration, and rollout across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, and IT teams as a trusted execution partner.
• Train nursing teams and healthcare staff on the effective use of AI solutions to ensure sustained adoption.
• Identify opportunities to improve bedside care and healthcare operations using AI tools.
• Collaborate with internal product and engineering teams to relay client feedback and influence the product roadmap.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Proven experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Strong understanding of clinical workflows and healthcare regulatory requirements.
• Ability to operate autonomously in a client-embedded role within a fast-paced startup environment.
• Must satisfy client-specific credentialing, including drug screening and proof of required vaccinations.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Advanced knowledge of healthcare compliance standards.
• Background in healthcare consulting or system-wide transformation initiatives.
• Experience presenting implementation outcomes at conferences or executive forums.

Culture & Benefits

• Opportunity to contribute to category creation in the healthcare AI space.
• Work alongside a world-class team of physicians, AI pioneers, and researchers from top institutions.
• Backed by leading investors including a16z, CapitalG, and General Catalyst.
• High-impact role focused on reinventing healthcare with a safety-first AI approach.