обновлено 1 день назад
Community Manager (Contractor)
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Community Manager (Contractor) (Reddit/community analytics): Building and managing Sisense's Reddit presence and user communities with an accent on content strategy, moderation, feedback synthesis, and product liaison work. Focus on identifying technical issues, routing them to internal experts, reporting on engagement and sentiment, and auditing LLM citations for brand visibility.
Location: US (Remote)
Company
provides an analytics platform that enables app builders to embed interactive, data-driven insights into products and applications.
What you will do
- Develop and execute a Reddit strategy focused on SEO, native content, and engagement.
- Manage the branded subreddit, including the content calendar, publishing, and regular branded updates.
- Monitor community threads five days per week and provide daily reactive comments.
- Identify, categorize, and prioritize user feedback and feature requests, then relay insights to Product Teams.
- Perform technical triage, route complex issues to appropriate subject matter experts, and moderate communities for brand safety.
- Report on engagement, SEO, impressions, and sentiment for product launches, and conduct LLM citation audits.
Requirements
- Experience managing communities and engagement on Reddit or comparable owned and third-party channels.
- Ability to understand product architecture and communicate with advanced power users.
- Ability to translate complex technical terminology into clear, readable community content.
- Availability to monitor community threads five days per week and manage deliverables independently.
- Independent contractor arrangement for a US-based remote role.
Nice to have
- Hands-on experience with Jira or GitHub for tracking bugs and community issues.
- Experience using data tools to visualize community trends and support findings.
- Background in technical support or developer relations with high-touch user interactions.
Culture & Benefits
- Independent contractor engagement with responsibility for taxes and work resources.
- Flexible self-managed schedule with accountability for agreed deliverables.
- No company benefits are provided under the contractor arrangement.
- Engagement is governed by a signed Master Service Agreement and Work Order.
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