Merchants Account Manager

TL;DR

Merchants Account Manager: Proactively find and attract new partners through cold calls and targeted outreach, define and execute partner strategy for retention, growth, and profitability in Sofia region with an accent on portfolio management and relationship building. Focus on onboarding partners, performance tracking, sales target achievement, and market insights sharing.

Location: Hybrid in Sofia, Bulgaria (includes regular travel)

Company

Leading global employee benefits and engagement partner combining 45+ years of experience with digital agility.

What you will do

• Proactively find and attract new partners via cold calls and targeted outreach.
• Define and execute partner strategy for retention, growth, and profitability.
• Onboard new partners and manage existing portfolio with performance tracking.
• Build and maintain strong relationships through follow-ups and needs analysis.
• Collaborate with Sales, Marketing, and other teams to meet shared goals.
• Develop key accounts, monitor competitors, and contribute to sales targets.

Requirements

• High written and oral communication in Bulgarian
• Good command of English, written and spoken
• 2-3 years of experience in similar position
• Superb verbal communication and interpersonal skills
• Proactive, self-motivated, organized, with sales flair
• Negotiation skills, computer literacy (MS Office, Excel)
• Resilience under pressure, ambitious and results-oriented

Nice to have

• Proven experience in fast-paced sales environment, preferably FMCG sector

Culture & Benefits

• Hybrid work options for work-life balance
• 20 days annual leave + 2 personal days off + family caregiver leave
• Monthly transport allowance, food vouchers, holiday bonuses
• Healthcare coverage, life insurance, employee assistance program
• Diversity and inclusion with equal opportunities
• High autonomy, development programs, mentorship, career growth