Patient Care Coordinator

TL;DR

Patient Care Coordinator (Hearing Care): Coordinate patient care and support clinical staff in a hearing clinic by scheduling appointments, verifying insurance, managing patient files, and providing frontline support. Focus on building patient relationships, handling clinic operations, and ensuring smooth service delivery under daily clinic demands.

Paso Robles, CA, United States (735 Pine St. Paso Robles, CA 93446)

$21.00-23.00 an hour + Sales Incentive Program

Company

hirify.global is a global leader in hearing health solutions, developing hearing aids, cochlear implants, and audiological care services.

What you will do

• Greet patients professionally and manage check-in/out processes, including payments.
• Schedule and confirm appointments, place outbound calls for follow-ups and evaluations.
• Verify insurance benefits, complete authorizations, and maintain patient files and intake forms.
• Process repairs, orders, inventory, bank deposits, and daily finance reports under supervision.
• Provide first-level patient support, answer questions, and assist with accessories sales.
• Handle general office duties, clean equipment, manage supplies, and support community outreach events.

Requirements

• High School Diploma or equivalent; Associates degree preferred.
• Previous customer service experience required; 2+ years in healthcare environment preferred.
• Professional verbal and written communication skills.
• Strong relationship building with patients, physicians, and staff.
• Experience with Microsoft Office, Outlook; knowledge of HIPAA regulations.
• Must complete HireVue Digital Interview assessment during application.

Nice to have

• Prior experience or knowledge with hearing aids.
• EMR/EHR experience.

Culture & Benefits

• 401K with company match, medical/dental/vision coverage.
• FREE hearing aids for employees and family discounts.
• PTO, holiday time, 1 floating holiday; no nights or weekends (Mon-Fri 8:30am-5pm).
• Legal Shield and Identity Theft Protection.

Hiring process

• Complete 'Take Assessment' HireVue Digital Interview during application (sent to email/phone).
• Applications without assessment not considered.
• Interviews for selected candidates only.