Senior Fraud Operations Specialist

TL;DR

Senior Fraud Operations Specialist: Lead complex fraud investigations and drive data-informed decisions that protect hirify.global's services and customers with an accent on advanced data analysis, KYC/KYB reviews, and high-impact case handling. Focus on identifying emerging fraud patterns, quantifying risks, and collaborating with cross-functional teams on resolutions.

Location: Remote NY

Salary: $60,000 - $68,000 a year

Company

Cloud-based phone system and call center software provider.

What you will do

• Investigate and resolve complex, high-impact fraud cases from internal teams and partners with analytical judgment and documentation.
• Handle escalations, make data-backed final decisions, and document outcomes.
• Perform advanced data analysis using Looker, Datadog, SQL to detect fraud patterns and quantify risks.
• Review KYC/KYB documentation to assess customer risks and flag suspicious activity.
• Partner with stakeholders to communicate findings and support resolutions.
• Contribute to process improvements in fraud detection and prevention.

Requirements

• 5+ years in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
• Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent)
• Solid judgment for complex fraud cases and data-driven decisions under ambiguity
• Hands-on experience reviewing KYC and KYB documentation
• Experience with ATO detection, response, and containment workflows
• Experience with fraud detection tools, case management platforms (e.g., Zendesk)
• Exceptional written and oral communication skills
• Proactive, organized, with strong stakeholder management

Nice to have

• Experience in TelCo sector and telecom fraud vectors (toll fraud, phishing, callback scams)

Culture & Benefits

• Permanent full-time employee position.
• Remote work arrangement.