Community Manager (Social Media)

TL;DR

Community Manager (Social Media): Managing and growing online communities for global brands through creative copywriting, moderation, and social-first activations with an accent on editorial vision and audience engagement. Focus on stimulating conversations, optimizing social platform delivery, and integrating technical product info into compelling content.

Location: Must be based in London

Company

A social media agency focused on delivering transformational social-first work for some of the world's most impressive brands.

What you will do

• Create and adapt creative copywriting for various social channels to effectively publish content.
• Manage community interactions to sustain relationships and increase brand visibility among target audiences.
• Moderate customer-facing queries and handle the escalation process.
• Develop and deliver editorial calendars and creative campaigns on a day-to-day basis.
• Collaborate with the creative studio to ideate and brief organic social-first activations.
• Identify business development opportunities and build strong relationships with clients.

Requirements

• Experience in B2B and B2C environments.
• Ability to translate technical product information into compelling editorial content.
• Deep understanding of social media platforms and formats, specifically TikTok and Instagram Reels.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and people management abilities.
• Location: Must be based in London

Nice to have

• Hands-on experience with social commerce platforms, such as TikTok Shop.