Customer Education & Content Manager (Cybersecurity)

TL;DR

Customer Education & Content Manager (SaaS/Cybersecurity): Creating and scaling a self-serve customer training academy and internal enablement content with an accent on scalable education, product walkthroughs, and certification programs. Focus on reducing support ticket volume through high-quality instructional videos and aligning educational paths with complex compliance frameworks like SOC 2 and HIPAA.

Location: Hybrid in New York, San Francisco, or Washington DC

Company

hirify.global is a leading cybersecurity compliance platform backed by top VCs including Kleiner Perkins and Gradient Ventures.

What you will do

• Build and scale a structured, self-serve training academy covering compliance frameworks including CMMC, FedRAMP, SOC 2, ISO 27001, and HIPAA.
• Produce a comprehensive video library featuring product walkthroughs, micro-demos, and release videos to drive platform engagement.
• Develop internal enablement materials for Sales and Implementation teams, such as demo scripts, runbooks, and process guides.
• Establish a channel partner enablement library to allow resellers and MSPs to ramp up independently.
• Analyze education KPIs and support ticket trends to identify and fill content gaps.
• Own the content strategy for the Comply AI knowledge base.

Requirements

• Must be based in New York, San Francisco, or Washington DC (Hybrid).
• 3+ years of experience in SaaS within a content, education, enablement, or instructional design role.
• Proven experience launching or scaling a customer education function from scratch.
• Proficiency in producing high-quality screen recordings with voice narration (e.g., Loom, Camtasia, ScreenFlow).
• Experience with LMS platforms such as Skilljar, Gainsight CE, Northpass, or Docebo.
• Technical fluency with SaaS products, including the ability to explain APIs and integrations.

Nice to have

• Background in GRC, compliance, or security awareness training.
• Experience building customer certification or badging programs.
• Comfort appearing on camera for webinars or live training sessions.
• Experience developing channel or partner enablement programs.

Culture & Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision benefits for employees and dependents.
• Flexible time off and paid family leave.
• 401(k) retirement plan.
• Remote-first culture with requirements to travel to company offsites 2-4 times per year.