Customer Support Specialist (iGaming)

TL;DR

Customer Support Specialist (iGaming): Handling player inquiries across multiple channels and resolving complex transaction and account issues with an accent on player satisfaction and security. Focus on managing KYC processes, resolving payment disputes, and collaborating with risk teams to maintain a safe gaming environment.

Location: Remote (Must be based in Argentina, Brazil, or Uruguay)

Company

Fast-growing product development company headquartered in Gibraltar, delivering scalable social gaming experiences for millions of players worldwide.

What you will do

• Manage player inquiries via chat, email, and phone regarding wagering, account management, and game mechanics.
• Resolve complex issues involving financial transactions, withdrawals, bonus systems, and KYC verification.
• Partner with payments and risk teams to detect security concerns and ensure a fair gaming environment.
• Document player insights and identify emerging trends to improve betting platforms.
• Maintain high performance standards for response times and resolution quality.
• Stay updated on gaming regulations and responsible gambling practices.

Requirements

• Must be based in Argentina, Brazil, or Uruguay.
• Proven experience in customer support within online gambling (sports betting experience preferred).
• Expertise in handling sensitive account matters and financial transactions.
• Strong analytical thinking, empathy, and professional communication skills.
• Flexibility to work varied shifts (evenings, weekends, holidays) in a 24/7 operation.
• Must work from a private, secure residence (cafes/co-working spaces are prohibited) and provide 2–3 fixed IP addresses.

Culture & Benefits

• High-growth environment with direct influence on global player experiences.
• Clear career advancement pathways into leadership or specialized operational roles.
• Access to ongoing professional development in gaming regulations and customer experience.
• Collaborative culture emphasizing mutual support and smart execution.
• Fully remote work arrangement with provided company-approved devices.