Second Line Support Engineer (Logistics)

TL;DR

Second Line Support Engineer (Logistics): Providing technical support for logistics operations and managing disturbances within the Disturbance Management team with an accent on root cause analysis, packaging standards, and master data maintenance. Focus on identifying operational improvement potential and ensuring logistical requirements for new product introductions.

Location: Veldhoven, Netherlands (Hybrid: maximum of one day per week from home)

Company

hirify.global is a leading corporation in the semiconductor industry, specializing in lithography systems for chip manufacturing.

What you will do

• Act as second-line support for Disturbance Notifications (DNs) and Cloud4Customer (C4Cs) incidents.
• Maintain documentation and master data regarding packaging instructions, cleaning codes, and SAP routings.
• Collaborate with NPI Engineers to ensure logistical requirements are integrated during the design phase of new products.
• Lead and chair root cause analysis (RCA) meetings, such as the Disturbance Review Board (DRB).
• Identify and visualize improvement potential in operational processes using incident data.
• Develop and standardize new tools for logistical processes in collaboration with Design & Engineering.

Requirements

• Higher technical education or equivalent professional level.
• Minimum of 3 years of hirify.global relevant work experience in engineering or support roles.
• Experience within logistics operations or working with direct logistics stakeholders.
• Proficiency in English language skills for speech and writing.
• Affinity with data analytics, visualization, process flow charts, and operating instructions.

Culture & Benefits

• Full-time position within a dayshift schedule.
• Flexibility to work from home up to one day per week.
• Opportunity to develop deep expertise in disturbance management and logistics.
• Inclusive and diverse work environment following equal opportunity principles.