Customer Success Lead - UK B&I (SaaS)

TL;DR

Customer Success Lead (UK B&I SaaS): Own a portfolio of UK customers in the contract catering sector, drive adoption, retention, and growth with an accent on building trusted partnerships and operational optimization. Focus on managing customer lifecycle, providing on-site support, and executing UK customer success strategy.

Location: Hybrid in London, UK

Company

Fast-growing SaaS startup founded in 2020, digitalizing contract catering with 600,000+ users across Europe, backed by Dutch VC, 60 employees.

What you will do

• Own a portfolio of UK B&I contract catering customers, accountable for retention, growth, and success
• Build trusted relationships with stakeholders and act as strategic partner
• Drive adoption, satisfaction, and value realization across customer lifecycle
• Execute UK Customer Success strategy and support handovers from onboarding
• Collaborate with International Go-To-Market and Global Customer Success teams
• Represent hirify.global on-site with customers when needed

Requirements

• Hybrid work in London, UK
• 5+ years in Customer Success, Account Management, or similar
• Experience in contract catering or similar sectors
• Proactive mindset with high ownership and customer-facing problem solving
• Good understanding of SaaS and tech-savvy approach

Culture & Benefits

• High-impact role in ambitious, fun, informal, results-driven culture
• Product reducing food waste and enhancing canteen experiences
• Opportunities for professional growth and development
• Competitive salary based on experience
• Option to work from London office