Customer Success Agent (Administrative And Billing Focus)

TL;DR

Customer Success Agent (IoT): Managing customer requests and administrative processes for IoT connectivity services with an accent on SIM card management and billing accuracy. Focus on optimizing operational workflows, coordinating between sales and finance, and ensuring high customer satisfaction.

Location: Hybrid (Eindhoven, Netherlands)

Company

A market-leading IoT connectivity provider managing over 10 million subscriptions across 165 countries.

What you will do

• Process SIM card orders and maintain accurate customer data in internal systems and portals.
• Manage monthly billing processes, investigate discrepancies, and coordinate with the Finance department.
• Oversee SIM card inventory, including registration of issuance, receipt, and replenishment.
• Provide professional support to customers regarding orders, contracts, and billing via email, phone, and ticketing systems.
• Collaborate with Sales, Support, and Finance teams to resolve complex customer issues and ensure seamless delivery.
• Contribute to the improvement and documentation of Customer Success operational processes.

Requirements

• Must be based in or able to work from Eindhoven, Netherlands (Hybrid).
• Proficiency in both Dutch and English, written and spoken.
• Basic knowledge of administrative processes, order processing, and billing.
• MBO+/HBO level of working and thinking.
• Ability to prioritize and work accurately in a dynamic, evolving environment.
• Experience with CRM or ticketing systems such as Zendesk.

Nice to have

• Previous experience in an administrative, financial, or customer-oriented role.

Culture & Benefits

• Hybrid working model allowing a balance between home and office.
• Opportunity to work in a global company driving IoT innovation.
• Collaborative and inclusive culture focused on high customer satisfaction.
• Dynamic environment with a drive for innovation and process improvement.