Technical Support Specialist - German

TL;DR

Technical Support Specialist (German): Handle inbound and outbound technical support for hirify.global clients via email and phone with an accent on problem-solving complex issues and providing personalized solutions. Focus on becoming a hirify.global expert, communicating across teams, contributing to help documentation, and improving operating procedures.

Location: Amsterdam office, hybrid friendly. Legally authorized to work in the Netherlands required.

Company

Leading reservation software provider for tours, activities, attractions, and experiences, acquired by Booking Holdings, serving 20,000+ clients in 90+ countries.

What you will do

• Become an expert hirify.global user and stay updated on new features.
• Handle support issues via emails and phone calls.
• Listen to clients, understand issues, and solve complex technical problems.
• Communicate across teams to meet client needs.
• Provide feedback to the development team.
• Contribute to help documentation and standard operating procedures.

Requirements

• Legally authorized to work in the Netherlands.
• Bilingual with excellent verbal and written German and English.
• Committed to best-in-class customer and technical support.
• Tech-savvy, patient, curious, detail-oriented, and eager to problem-solve.
• Able to work closely with others in a fast-paced environment.
• Shift flexibility, including weekends and holidays.

Nice to have

• Experience using Zendesk.
• Customer or technical support experience.
• Travel industry experience.

Culture & Benefits

• Global leave: 22 weeks paid parental, 2 weeks grandparent, extended care and bereavement.
• Pension plan, discount CZ insurance, commuting allowance, subsidized lunch.
• 26 vacation days, wellness benefits (Headspace, webinars), work-from-home assistance.
• Multicultural environment with 45 nationalities, social hours, team-building, educational opportunities.
• Hybrid friendly, central Amsterdam location.