Technical Support Specialist - Portuguese

TL;DR

Technical Support Specialist (Portuguese): Handle inbound/outbound technical support for hirify.global's reservation software clients with an accent on problem-solving complex issues via email and phone. Focus on becoming a hirify.global expert, communicating across teams, providing feedback to development, and contributing to help documentation and procedures.

Location: Amsterdam office, hybrid friendly, legally authorized to work in the Netherlands required, shift flexibility including weekends and holidays.

Company

Leading reservation software provider for tours, activities, and attractions, acquired by Booking Holdings, serving 20,000+ clients in 90+ countries with a global team of 1,000+.

What you will do

• Become an expert hirify.global user and stay updated on new features.
• Handle support issues via emails and phone calls.
• Provide personalized technical solutions by listening, understanding, and problem-solving.
• Communicate across teams to meet client needs.
• Give feedback to the development team and contribute to help documentation.
• Develop, improve, and implement standard operating procedures.

Requirements

• Excellent verbal and written communicator in Portuguese and English (bilingual)
• Legally authorized to work in the Netherlands
• Committed to best-in-class customer/technical support.
• Able to work closely with others in a fast-paced, goal-oriented environment.
• Tech-savvy, patient, curious, detail-oriented, and eager to problem-solve.
• Shift flexibility, available for weekends and holidays

Nice to have

• Experience using Zendesk.
• Experience in customer/technical support.
• Experience in the travel industry.

Culture & Benefits

• Global leave: 22 weeks paid parental, 2 weeks grandparent, extended care, bereavement.
• Pension plan, life insurance, discount CZ insurance.
• Central Amsterdam location, commuting allowance, subsidized lunch.
• Multicultural environment (45 nationalities), wellness benefits (Headspace, webinars).
• Work-from-home assistance, 26 vacation days, educational opportunities, social events.