AD, Strategic Programs and Continual Improvement (Telecommunications)

TL;DR

AD, Strategic Programs and Continual Improvement (Telecommunications): Driving customer-centric business improvement and digital transformation programs across the Enterprise division with an accent on strategy execution and commercial outcomes. Focus on leading senior business analysts, steering governance, and managing complex change frameworks.

Location: Based in Macquarie Park, Sydney; hybrid arrangement (3 days office, 2 days remote).

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Lead end-to-end delivery of strategic transformation programs and business change processes across EB Delivery.
• Establish and maintain Change Governance frameworks and the Business Change Risk Register.
• Drive continual improvement initiatives to standardize team offerings and improve quality outcomes.
• Allocate demand across OWS and oversee third-party vendors and internal IT groups to meet deliverables.
• Act as 2IC to the Director of Commercial Operations, chairing steering committees and preparing executive reporting.
• Build strong customer relationships to maintain high Customer Experience ratings and support contract extensions.

Requirements

• Significant change and project management experience in the telecommunications or ICT industry.
• Proven track record of delivering large, complex programs involving multiple work packages.
• Minimum 3+ years of experience across IT, Network, Business, and Customer landscapes.
• Strong people leadership skills with experience managing and mentoring teams.
• Exceptional communication and stakeholder engagement skills for executive-level presentations.
• Tertiary qualification in Business, Program Management, Telecommunications, Engineering, or ICT.

Nice to have

• Project management certification (AIPM, PMI).

Culture & Benefits

• Competitive remuneration and employee discounts on hirify.global products and retail partners.
• Flexible hybrid working arrangements (3 days office, 2 days remote).
• Collaborative office campus with on-site gym, GP, post office, and childcare center.
• Inclusive leave policies, including 'Connected' days for culture, family, and health.
• Carer-neutral paid Parental Leave of up to 16 weeks.
• Professional development opportunities through hirify.global U micro-credentials.