Manager of Change Management (Service Reliability)

TL;DR

Manager of Change Management (Service Reliability): Managing and optimizing the safe delivery of platform changes and ensuring service reliability with an accent on ITIL processes and risk mitigation. Focus on leading Change Analysts, driving service excellence, and collaborating across technical and business teams to protect customer experience.

Location: Hybrid approach with 2 days a week onsite in Livingston, Leeds, or London (Osterley)

Company

A leading media and telecommunications corporation providing broadband, broadcast, and streaming services to millions of customers.

What you will do

• Lead a team of Change Analysts to ensure the safe delivery of changes and platform reliability.
• Manage the end-to-end change process, ensuring clear communication and collaboration between technical teams and external suppliers.
• Provide visibility and reporting on change-related risks to hirify.global's Leadership to ensure informed decision-making.
• Develop a center of expertise for change management and drive continuous improvement and capabilities across the organization.
• Define the vision, priorities, and requirements for service reliability and Change Delivery processes.
• Mitigate future release risks through continuous learning and process optimization.

Requirements

• Proven people leadership experience, including motivating high-performing teams in fast-paced, multi-country environments.
• Demonstrable experience in Service Reliability or Service Operations managing complex risks and competing priorities.
• Strong technical understanding of complex architectures, including DevOps, Agile, and SRE practices.
• ITIL Foundation certification is mandatory.
• Significant stakeholder management and communication experience across all organizational levels.
• Proven ability to analyze data to identify trends and drive efficiency within an ITIL function.

Culture & Benefits

• Exclusive rates for hirify.global Q and hirify.global Glass.
• Generous pension package and private healthcare.
• Discounted mobile and broadband services.
• Access to hirify.global VIP rewards and experiences.
• Modern office environments with onsite gyms, cinemas, and various dining options.