Customer Support Specialist (German Speaker)

TL;DR

Customer Support Specialist (German Speaker): Resolving customer queries and guiding product users through features in a used car parts marketplace with an accent on cross-border trade and technical issue resolution. Focus on optimizing the user experience, gathering product feedback, and maintaining a high standard of after-sales support.

Location: Vilnius, Lithuania (Hybrid)

Salary: €1,700 – €2,500 gross per month

Company

hirify.global is a fast-scaling e-commerce platform transforming the European used car parts market through a marketplace, SaaS, and logistics platform.

What you will do

• Respond to customer queries via phone and email in a timely and accurate manner.
• Identify customer needs and guide users through specific product features and functionalities.
• Update internal databases with information regarding technical issues and customer discussions.
• Collaborate with Product, Sales, and Marketing teams by sharing feature requests and customer feedback.
• Follow up with customers to ensure technical issues are fully resolved.

Requirements

• Proficient written and spoken German and English.
• Proficient spoken and written English and Lithuanian.
• Previous experience in a Customer Support role.
• Possibility to work full-time.
• Excellent communication and problem-solving skills.

Nice to have

• Understanding of cars and their parts.
• Experience using help desk software and remote support tools.
• Knowledge of additional languages.

Culture & Benefits

• Private health insurance and Employee stock option plan (ESOP).
• Learning budget for personal and professional growth.
• Commuting perks including covered parking or public transport.
• Onsite gym, everyday snacks, and drinks.
• Top-notch hardware and software.
• Opportunity to work from anywhere up to 30 days per year.