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9 часов назад

Manager of Partner Support (Customer Support)

3 292 - 4 458€
Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Lithuania
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Manager of Partner Support (Customer Support): Ensuring the effectiveness and scalability of hirify.global Go’s support operations with an accent on vendor management and service quality. Focus on driving operational excellence, leading market launches, and turning customer feedback into actionable process improvements.

Location: Hybrid (Vilnius or Kaunas, Lithuania)

Salary: €3,292 – €4,458 gross per month

Company

hirify.global is a leading European second-hand marketplace with dedicated business units for the Marketplace, Go (shipping), and Pay (payments).

What you will do

  • Set, monitor, and deliver customer support efficiency and quality targets across internal teams and Vendors.
  • Drive performance management through data analysis, continuous improvement, and risk visibility.
  • Lead customer support workstreams for new services and market launches, including support models and quality standards.
  • Transform customer feedback and Vendor input into actionable improvements for policies, processes, and tooling.
  • Build strong long-term relationships with customer support Vendors and strategic partners.
  • Support risk and incident management while fostering collaboration and accountability.

Requirements

  • Proven experience in team management and as a people development lead.
  • Previous experience working in a customer support environment.
  • Expertise in building operational excellence through process and policy improvements.
  • Skill in managing Vendors and stakeholders across different countries and teams.
  • Excellent spoken and written English skills.
  • Must be based in Lithuania to support the hybrid work model.

Nice to have

  • Knowledge of French.

Culture & Benefits

  • Share options programme and an annual individual learning budget.
  • 25 working days of holiday and private health insurance.
  • Home office support including IT equipment and a €540 budget for furniture.
  • Hybrid workplace model (2 days in office recommended).
  • Workation possibility: up to 90 days per year, including 21 days outside the EU.
  • Mental health support (EAP) and a monthly budget for shopping on hirify.global.

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