Voice Agent Design Lead (AI)

TL;DR

Voice Agent Design Lead (AI): Designing and shipping approximately 50 production-ready voice AI agents for healthcare and payor workflows with an accent on clinical safety, conversational logic, and domain-specific constraints. Focus on translating complex healthcare operations into scalable agent scripts and optimizing dialogue flows using LLMs.

Location: Must be based in the United States

Company

hirify.global is a generative AI company in healthcare building a safety-focused LLM platform to transform patient outcomes at a global scale.

What you will do

• Map health plan constraints (NCQA, HEDIS) and PBM workflows into safe, conversational AI agent scripts.
• Design multi-turn dialogue flows, including intent recognition and empathetic response patterns.
• Leverage LLMs like Claude to accelerate script drafting and iterate on agent output.
• Conduct rigorous internal QA, stress-testing edge cases and validating clinical safety.
• Define success criteria and document agent logic, guardrails, and limitations for long-term maintenance.

Requirements

• 3+ years of experience in health insurance, payor, PBM, or value-based care environments (Non-Negotiable).
• Experience designing multi-turn conversational experiences or structured clinical/member-facing content.
• Demonstrated ability to deliver high-volume production output in ambiguous, fast-moving environments.
• Ability to translate clinical requirements into technical specifications for engineers.
• Must be based in the United States.

Nice to have

• Experience with LLM-based agent frameworks, prompt engineering, and tool calling patterns.
• Background in product management within digital health, PBM, or payor-adjacent companies.
• Familiarity with healthcare data standards (HL7, FHIR) and EHR/claims integrations.

Culture & Benefits

• Work with pioneers from institutions like Stanford, Google, Meta, Microsoft, and NVIDIA.
• Opportunity to contribute to category-creating technology in the healthcare AI space.
• Strong financial backing from leading investors including a16z, CapitalG, and General Catalyst.