Staff Product Manager (Conversational AI)

TL;DR

Staff Product Manager (Conversational AI): Managing and optimizing the conversational AI platform to improve quality and conversion rates with an accent on transcript analysis, prompt engineering, and user journey optimization. Focus on diagnosing conversation breakdowns, running high-impact experiments, and extending AI capabilities into new products.

Location: Must be based in the United States

Salary: $159K – $210K

Company

hirify.global is a profitable Series A startup that operates Savvy, a licensed insurance agency focused on making insurance shopping effortless through technology.

What you will do

• Own conversation quality by reviewing transcripts and calls across sales and CS to identify and resolve dead ends and tone issues.
• Drive critical metrics including answer rate, conversion, and time to monetization through autonomous project ownership.
• Design and execute experiments on prompts, messaging, and flows to optimize user interactions.
• Utilize LLMs like Claude to surface patterns, draft prompts, and validate product hypotheses.
• Collaborate with Analytics to refine contact strategies (who to call, when, and why).
• Extend the conversational AI assistant, Abby, into new digital products and partner journeys.

Requirements

• 7+ years of product management experience, with a focus on conversational AI, messaging, MarTech, or CRM.
• Proven track record in A/B testing and experimental design to separate signal from noise.
• Practical familiarity with LLMs, including prompt engineering and evaluation.
• Data fluency with the ability to work directly in SQL and Looker.
• Must be based in the United States.
• Strong communication skills to distill complex patterns into actionable insights for engineering and leadership.

Nice to have

• Experience in insurance, fintech, or other regulated industries.
• Background in conversational design, UX writing, or CX operations.
• Experience evaluating ML outputs to guide user flows.
• Basic proficiency with Python or notebooks.

Culture & Benefits

• Remote-first environment with quarterly virtual and in-person connection events.
• Competitive pay benchmarked at the 75th to 90th percentile of market data.
• Flexible vacation policy and health insurance effective from day one.
• Financial perks including 401(k), HSA, FSA, bonuses, and equity opportunities.
• Paid parental leave and comprehensive wellness programming.