Senior Application Support Engineer (Legaltech)

TL;DR

Senior Application Support Engineer (Legaltech): Providing Level 2 and Level 3 support for critical business applications across cloud and on-premises environments with an accent on system stability and performance. Focus on diagnosing software and infrastructure issues, optimizing CI/CD pipelines, and maintaining cloud platform health.

Location: Hybrid in Toronto, Canada

Salary: $110,000 – $120,000 CAD

Company

hirify.global is a global leader in legal technology providing integrated practice management, data insights, and client onboarding solutions for law firms.

What you will do

• Provide L2 support and contribute to L3 troubleshooting for cloud and on-prem applications.
• Diagnose and resolve software, configuration, and data-related issues using SQL and log analysis.
• Monitor application health and respond to incidents to restore service within defined SLAs.
• Support AWS, Azure, and virtualized environments, including Docker and Kubernetes platforms.
• Assist with CI/CD deployments using tools like GitHub Actions and Azure DevOps.
• Maintain runbooks and technical documentation to improve operational efficiency.

Requirements

• 5+ years of experience in application support, cloud operations, or IT infrastructure roles.
• Strong proficiency in SQL and troubleshooting ability.
• Hands-on experience with AWS and/or Azure environments.
• Understanding of REST/JSON APIs and general application architectures.
• Exposure to CI/CD tools and Infrastructure-as-Code (Terraform, Ansible).
• Ability to participate in on-call rotations and after-hours support.

Culture & Benefits

• Competitive salary and comprehensive healthcare.
• Pension plan and wellness programs.
• Paid days off for volunteering or moving house.
• Internal and external training opportunities.
• Company discounts.

Hiring process

• Application submission.
• Interview stage.
• Review process.
• Offer/Hiring.