Service Desk Analyst (iGaming)

TL;DR

Service Desk Analyst (iGaming): Providing first-line IT support and managing the incident lifecycle for a global online gaming platform with an accent on technical troubleshooting and user satisfaction. Focus on resolving system issues via multiple channels, adhering to ITIL best practices, and maintaining IT infrastructure stability.

Location: North London, UK

Company

hirify.global is a global online gaming company focusing on technology and innovation.

What you will do

• Provide first-line IT support by responding to and resolving user issues via phone, email, and chat.
• Log, prioritize, and categorize incidents and service requests using service management tools.
• Manage the full lifecycle of incidents, escalating complex issues to higher-level support teams when necessary.
• Perform routine system checks and assist with software installations and updates.
• Document solutions and create knowledge base articles adhering to ITIL best practices.
• Communicate effectively with users to ensure their needs are met and the resolution is satisfactory.

Requirements

• Ability to act as a technical mastermind with a creative approach to problem-solving.
• Experience or understanding of ITIL best practices for incident and problem management.
• Strong communication skills and a commitment to providing excellent customer service.
• Must be based in or able to work from North London, UK

Culture & Benefits

• Opportunity to kick-start a career in the fast-paced online gaming world.
• Exposure to the latest technological innovations.
• Inclusive environment that celebrates unique thinking and creativity.