L2 Technical Support Engineer (iGaming)

TL;DR

L2 Technical Support Engineer (iGaming): Troubleshoot production issues, monitor GCP/GKE clusters, and manage partner communications with an accent on API validation and root cause analysis. Focus on maintaining system stability, resolving technical incidents, and optimizing support workflows through automation and runbooks.

Location: Remote (Work from anywhere)

Company

A progressive iGaming development studio specializing in the creation of engaging slot games and value-add tools for gaming operators.

What you will do

• Troubleshoot production issues, including stuck sessions, broken rounds, and API failures.
• Monitor GCP/GKE clusters using Grafana and analyze logs to identify root causes.
• Act as the primary technical point of contact for operators via Slack, Teams, and email.
• Manage and triage Jira tickets, coordinating resolutions with DevOps, Backend, and Commercial teams.
• Configure operator settings, including game activation, limits, and jurisdictions.
• Create runbooks and automation tools to reduce manual workload.

Requirements

• 1–3 years of experience in L2 support, NOC, SOC, or IT operations.
• Experience with cloud platforms (GCP preferred) and the ability to query logs.
• Solid understanding of HTTP, REST APIs, webhooks, and data formats (JSON, XML, YAML).
• Proficiency with Postman and browser developer tools.
• Familiarity with CI/CD pipelines via GitLab or Jenkins.
• English: Upper-intermediate written and intermediate spoken proficiency required.

Nice to have

• Experience with Grafana, SQL, or basic Kubernetes knowledge.
• Prior experience in the iGaming or gambling industry.

Culture & Benefits

• Remote-first flexibility with a "work from anywhere" policy.
• Dedicated development budgets and days for upskilling.
• Medical coverage and well-being budgets.
• Yearly performance-based bonuses.
• Clear vertical and horizontal career growth opportunities.