Quality Assurance Manager (SaaS)

TL;DR

Quality Assurance Manager (SaaS): Overseeing quality control throughout the development of IT products by establishing testing protocols and leading a team of QA engineers with an accent on automation strategies and CI/CD integration. Focus on defining QA KPIs, optimizing testing processes, and integrating emerging technologies to ensure high-product reliability.

Location: Remote (Metro Manila, Philippines). Hybrid setup: Regular in-person meetings may be scheduled for key projects.

Company

hirify.global is a global virtual mailbox service that enables individuals and businesses to manage their physical mail digitally from anywhere in the world.

What you will do

• Lead the QA team in project estimation, requirements analysis, and the triage of reported defects.
• Establish and refine quality assurance procedures, standards, and test coverage strategies to ensure product reliability.
• Develop and implement test automation frameworks using tools such as Selenium, Cypress, or Playwright.
• Manage testing activities within CI/CD environments including Azure DevOps, Jenkins, or GitLab CI.
• Mentor, recruit, and manage the performance of QA engineers, tracking key KPIs like defect escape rate and MTTR.
• Research and integrate emerging technologies to drive competitive advantage and future-proof operations.

Requirements

• 7+ years of experience in Software Quality Assurance, with at least 3 years in a leadership or management role.
• Proven experience leading QA teams for web-based enterprise applications.
• Expertise in automation strategies (Selenium, Cypress, Playwright) and CI/CD pipeline integration.
• Hands-on experience with API, performance, and security testing in cloud environments (AWS, Azure, or GCP).
• Strong understanding of Agile Scrum methodologies and risk-based testing approaches.
• Must be based in Metro Manila, Philippines to support a hybrid work arrangement.

Culture & Benefits

• Decentralized work culture with a strong emphasis on flexible schedules and work-life balance.
• Supportive, family-like environment that prioritizes open communication and inclusivity.
• Opportunities for rapid internal promotion and long-term professional growth.
• Company-wide events and team-building activities to foster collaboration.
• Remote-first approach since 2013 with a high level of trust in team members.