Coordinator, Customer Order Management (Italian)

TL;DR

Coordinator, Customer Order Management (Customer Service): Managing order data entry and resolving transportation complaints for the Water Solutions segment with an accent on precise documentation and customer communication. Focus on coordinating with stakeholders and ensuring adherence to internal policies to optimize delivery and invoicing processes.

Location: Hybrid in Gdansk, Poland

Company

Global leader in sustainable chemistry for water-intensive industries.

What you will do

• Enter order data accurately to ensure correct deliveries and invoices.
• Register and resolve transportation complaints.
• Communicate with customers regarding order confirmations and shipment details.
• Coordinate with internal and external stakeholders.
• Ensure operational processes follow internal policies and targets.

Requirements

• Fluent Italian and English language proficiency.
• At least 1 year of functional experience in order management or customer service.
• Proficiency in MS Office tools.
• Must be based in or able to work from the Gdansk office (hybrid).

Nice to have

• Knowledge of SAP.
• Proficiency in additional languages.

Culture & Benefits

• Stable employment within a global international organization.
• Hybrid work model with flexibility between office and remote.
• Opportunities for professional growth within the company.
• Private healthcare and sports cards.
• Additional social benefits, including volunteer days and extra days off.