VIP Program Manager (iGaming)

TL;DR

VIP Program Manager (iGaming): Owning the experience, retention, and lifetime value of top players by building and operating a VIP program from the ground up with an accent on personalized engagement and churn prevention. Focus on designing loyalty tiers, executing high-touch player journeys, and using data-driven optimization to increase LTV.

Location: Remote (USA)

Salary: $120,000 - $140,000

Company

hirify.global is a sports gaming platform that blends social play with sweepstakes and real-money competition.

What you will do

• Build and evolve the VIP program structure, rewards, and player journeys from scratch.
• Maintain direct 1:1 relationships with high-value players via personalized outreach and tailored offers.
• Monitor churn signals and implement proactive intervention strategies to retain at-risk players.
• Analyze player behavior and engagement patterns to optimize promo performance and LTV.
• Collaborate with Marketing, Product, and Ops to ensure a seamless VIP experience.
• Define internal tooling and workflows to support the scaling of the VIP program.

Requirements

• 2-5 years of experience in VIP, loyalty, or high-value customer programs.
• Experience in gaming or betting industries is strongly preferred.
• Proven ability to build programs from the ground up in fast-paced environments.
• Strong understanding of player behavior and retention tactics.
• Excellent communication skills with a customer-first mindset.

Culture & Benefits

• Competitive compensation package including base salary and equity.
• Unlimited/Flexible paid time off.
• Comprehensive health, dental, and vision coverage, plus generous parental leave.
• Employee-sponsored 401(k).
• $500 work-from-home stipend and equipment provided.
• Supportive, collaborative, and innovation-driven workplace.