Offerwall Account & Customer Success Manager (Fintech)

Offerwall Account & Customer Success Manager

Company

Klink Finance

Conditions

6 hours agoSenior Anywhere Remote Full Time Customer Support Jobs by Klink Finance

Skills

Offerwall Cpi Posthog Customer Success Cpa Metabase Reporting Analysis Ai Automation Mobile User Acquisition Intercom Api Jira Relationship Management Publisher Monetisation Account Management Performance Marketing Upselling

About the Role

You will sit at the intersection of publisher networks, advertiser relationships, and end-user experience. You will ensure partners are set up for success, respond to advertiser and publisher queries, and build scalable support and success processes. You will create and maintain performance reports and dashboards, develop automations to suggest the right offers, and leverage AI tools to automate repetitive tasks and improve response quality and speed.

Requirements

• Experience in offerwall, performance marketing, or mobile user acquisition
• Proven account management or customer success experience with a track record of retaining and growing partnerships
• Genuine curiosity about AI automation and experience using tools like Claude
• Strong communication skills with the ability to translate technical nuance for non-technical partners
• Data-driven mindset and comfort using analytics tools
• Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures
• Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools
• Experience working in a startup or small team environment

Responsibilities

• Monitor and optimise publisher performance across offerwall and API integrations
• Build and maintain strong relationships with publisher partners and identify revenue growth opportunities
• Monitor offer inventory and develop automations to recommend the right offers to partners
• Handle advertiser campaign queries and troubleshoot campaign issues
• Identify upsell and expansion opportunities within the advertiser base and collaborate to execute them
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch
• Leverage AI tools such as Claude to automate repetitive tasks and improve response quality and speed

Benefits

• Real ownership and impact from day one
• Visible recognition for work in a small team
• Opportunity to build processes and systems that shape operations
• Remote-first and flexible working

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