LMS Support Specialist/Administrator

TL;DR

LMS Support Specialist/Administrator (LMS): Collaborate with LMS BAU Lead to manage Level 1 & 2 support tickets, conduct non-regression tests, and facilitate user training sessions with an accent on reporting activities and suggesting improvements to decrease ticket volumes. Focus on overseeing system behavior post releases, patches, or refreshes and assisting with Level 3 tickets.

Hybrid, Lisbon, Portugal

Company

hirify.global is a Swiss consulting firm that assists companies in their strategic, technological, and organizational challenges.

What you will do

• Collaborate closely with the LMS BAU Lead within the scope of the LMS Product Owner.
• Independently manage support tickets at Level 1 & 2 and assist with oversight of Level 3 tickets.
• Report activities and suggest improvements like refresher sessions and user documentation to reduce ticket volumes.
• Conduct non-regression tests and confirm system behavior after releases, patches, or environment refreshes.
• Facilitate user training sessions and other BAU & support activities.

Requirements

• Thrive in an English-speaking environment.
• Expertise in any major LMS tool.
• Previous experience as a BAU Specialist.

Nice to have

• Experience with Cornerstone On Demand LMS.

Culture & Benefits

• Supportive environment with training and growth prospects.
• Strong client relationships based on trust, professionalism, and transparency.
• Empowerment through innovative technology and creative thinking for digital transformation.
• Commitment to community responsibility and positive impact.