Guest Experience Associate (Hospitality)

TL;DR

Guest Experience Associate (Hospitality): Managing on-site guest and resident interactions and operational duties for tech-enabled apartment-like spaces with an accent on exceptional service and facility upkeep. Focus on coordinating check-ins, resolving guest requests, and maintaining high operational standards across the property.

Location: On-site in Washington, DC

Company

hirify.global combines apartment living, vacation rentals, and hotel stays through a tech-enabled platform to create unique guest experiences in hand-picked neighborhoods.

What you will do

• Act as the primary point of contact for guests and residents, providing local expertise and high-quality service.
• Manage the check-in process, including collecting payment details and following company protocols.
• Address guest requests with urgency, including providing supplies or performing minor repairs.
• Maintain the cleanliness and standard of shared spaces, including lobbies, restrooms, and gyms.
• Coordinate with housekeeping and property teams using internal CRM and POS systems.
• Handle operational tasks such as restocking amenities, prepping rooms, and performing shift handovers.

Requirements

• Must be legally authorized to work in the United States.
• 1+ year of customer service experience in hospitality, retail, multi-family, or food & beverage.
• Full scheduling flexibility to work evenings, weekends, and holidays on a rotational basis.
• Clear and confident verbal and written communication skills with proper grammar and empathy.
• Ability to quickly learn and use multiple technology systems (POS, CRM).
• Physical ability to stand for extended periods and lift/move objects up to 50 pounds.

Culture & Benefits

• Competitive pay and a monthly bonus program of up to $500.
• Company stock options and 401k with 4% employer matching.
• Comprehensive medical, vision, and dental insurance options.
• 15-20 days of accrued PTO per year, plus a paid day off for your birthday.
• Paid parental leave and life insurance.
• Flexible scheduling options (including 3- or 4-day work weeks) to support work-life balance.