Implementation Engineer (SaaS)

TL;DR

Implementation Engineer (SaaS): Implementing and configuring hirify.global contact center products for clients with an accent on system integration, API configuration, and IVR design. Focus on tailoring technical solutions to business processes, troubleshooting complex environments, and designing AI-driven flows.

Location: Hybrid in Medellin, Colombia (office attendance required 2 times per week)

Company

hirify.global is a global innovation powerhouse and market leader in AI, cloud, and digital customer experience software, serving over 25,000 businesses worldwide.

What you will do

• Collaborate with clients to gather requirements and design tailored implementation strategies.
• Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
• Manage multiple client engagements simultaneously to ensure timely and high-quality delivery.
• Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT).
• Design AI flows using low-code/no-code designers, vibe coding, and scripting.
• Document configuration steps and provide feedback to Product Management for feature enhancements.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3+ years of experience implementing SaaS solutions, preferably in contact centers or telecommunications.
• Knowledge of programming languages such as JavaScript, HTML, Perl, or Java.
• Experience with APIs, webhooks, and integrating third-party systems.
• Familiarity with IVR systems and contact center workflows.
• Must be based in Medellin, Colombia for a hybrid work model.

hirify.global-to-have">hirify.global to have

• Experience with LiveVox, Genesys, Five9, Alvaria, TCN, or similar platforms.
• Knowledge of cloud platforms such as AWS or Azure.
• Experience implementing digital channels (Email, SMS, Chat, Chatbots).
• Ability to design scalable outbound solutions integrating with CRM and analytics platforms.
• Understanding of how AI/ML can enhance outbound operations and agent coaching.

Culture & Benefits

• Opportunity to work in an ambitious, high-standards environment that challenges limits.
• Professional growth within a NASDAQ-listed global market leader.
• Exposure to cutting-edge AI, cloud, and digital technologies.
• Inclusive culture as an equal opportunity employer with a presence in 30+ countries.