Customer Success Manager (Smart Office Solutions)

TL;DR

Customer Success Manager (Smart Office Solutions): Owning the onboarding process for digital services like hirify.global Connect, Room Sensors, Room Display, and Space Overview with an accent on technical aspects, customer engagement, and seamless journeys. Focus on driving product adoption, managing high-volume interactions, activity metrics, retention, and cross-functional collaboration with sales and operations.

Location: Hybrid in Tampere, Finland (weekly presence at HQ required)

Company

Industry pioneer engineering soundproof office pods and smart office solutions used by over 70% of Forbes Top 100 companies including Nvidia, Puma, and Microsoft.

What you will do

• Own the onboarding process for Smart Office Solutions in collaboration with sales and Customer Success teams.
• Collaborate cross-functionally with sales, operations, and internal teams to execute seamless customer journeys.
• Guide customers to successful adoption and engagement with digital services like hirify.global Connect, Room Sensors, Room Display, and Space Overview.
• Deliver inspiring communications on technical aspects to motivate customer action.
• Manage high-volume interactions focusing on activity metrics, retention, and lifetime value.

Requirements

• Excellent English communication skills, written and verbal
• Prior experience in customer-facing roles like customer success, account management, sales, or proactive onboarding.
• Experience handling high volumes of customer interactions and activity metrics.
• Familiarity with SaaS, subscription models, or IT solutions.
• Technical ability to quickly learn products and systems.
• Strong collaboration skills across Customer Success, Sales, and Smart Office development teams.

Nice to have

• Sales-minded approach to onboarding and B2B experience.
• Experience using CRM systems for customer journeys.

Culture & Benefits

• Global growth story with joyful, people-first culture prioritizing employee well-being.
• Autonomy to bring ideas to innovative product line.
• Competitive healthcare, Epassi benefits, weekly exercise hour, and other perks.
• Hybrid model with team in Tampere and Chicago.
• Sustainability-focused, setting industry standards for eco-friendly pods.

Hiring process

• Remote introductory interview.
• 1st face-to-face interview with practical case task.
• 2nd face-to-face interview.
• Reference checks and recruitment decision.