Customer and Developer Experience Specialist (CDX)

TL;DR

Customer and Developer Experience Specialist (CDX): Act as the primary owner for incoming requests from customers and developers, managing them through a ticketing system from start to resolution with an accent on aligning expectations and minimizing handoffs. Focus on driving cases to efficient closure, supporting onboarding, and improving workflows and automation.

Location: Fully remote with flexible hours (Kyiv office available for optional offline meetups)

Company

A marketplace connecting startups with vetted remote developers, ensuring successful long-term collaborations.

What you will do

• Act as primary owner for incoming requests via ticketing system, ensuring timely and structured responses.
• Handle customer and developer requests end-to-end, aligning expectations and resolving issues without unnecessary escalations.
• Collaborate with Account Managers, Finance, Talent, and Product teams for efficient resolutions.
• Support onboarding, subscription updates, hours logging, rate changes, opt-outs, and profile updates.
• Monitor report submissions, follow up on delays, and coordinate payments with Finance.
• Identify recurring issues and contribute to workflow improvements and automation.

Requirements

• Strong written English and communication skills
• Ability to manage multiple requests, prioritize effectively, and maintain high attention to detail.
• Ownership mindset and ability to navigate ambiguity while structuring unclear situations.

Nice to have

• Experience in support, operations, or customer success.
• Experience with marketplaces or tech products.
• Familiarity with CRM or ticketing tools (e.g., HubSpot, Intercom).

Culture & Benefits

• Open, direct communication in a non-toxic environment.
• 28 days vacation and 7 sick days.
• Competitive USD salary.
• Fully remote with flexible hours.
• Annual reimbursements for health, self-development, travel, home office, and mental wellness.
• Support with Ukrainian PE maintenance.